Testimonials
We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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It will be published shortly after it is approved.Your entire team really made our situation easier. Every step of the process was presented thoroughly and with a deep sense of love, concern, and compassion. Thank you! The Wade Family
5 stars ★ ★ ★ ★ ★Robert Wade October 09, 2024Easton Location
5 stars ★ ★ ★ ★ ★ty wy October 02, 2024Easton Location
They do a wonderful wonderful job that’s where most of my family that was it has been and they have never let me down yet. They’re very good at what they do and they are concerned for you. It’s more than just business to them. It’s a family. they are wonderful people they do wonderful job considerate kind I wouldn’t go nowhere else
5 stars ★ ★ ★ ★ ★Kathryn Kurtz October 01, 2024Fellows Family Funeral Home
From the moment we walked in we were welcomed. Jessica was very thorough in explaining everything we needed to know not only in preparation of my Father’s services but even for what was to come afterwards. The staff were very professional and comforting during my family’s bereavement period.
5 stars ★ ★ ★ ★ ★Shaundranese Rochester October 01, 2024Chestertown Location
The staff was very professional and caring.. They answered our questions and made sure all of our needs were met.
5 stars ★ ★ ★ ★ ★James O Pippin October 01, 2024Centreville Location
They have gone above and beyond in assisting me with all the details that were involved after my father's passing. Have even checked on me a couple of times after some time had past since my father's death. Extremely caring during one of the hardest times in my life. Highly recommend .
5 stars ★ ★ ★ ★ ★Lisa Reichenbach September 25, 2024Chester Location / Kent Island
JUSTIN and the staff of Fellows. Helfenbein & Newnam made a painful time in our lives comfortable, well supported and did it in the most professional yet caring way! We knew our mom was treated with the utmost dignity and respect while we as a family grieved her loss.
5 stars ★ ★ ★ ★ ★Peggy Geisler September 18, 2024Easton Location
Excellent presentation . Very informative. I learned a lot about pre planning. Lee Markley
5 stars ★ ★ ★ ★ ★LEE MARKLEY September 14, 2024Chester Location / Kent Island
The lunch and learn presentation was very informative. The staff was knowledgeable and congenial. We are glad that we had the opportunity to attend.
5 stars ★ ★ ★ ★ ★Donna Moran May 07, 2024Chester Location / Kent Island
Very nice & informative luncheon. I was very pleased with all the different options available, and I learned about new & old traditions. Ryan & Kristal were wonderful to work with.
5 stars ★ ★ ★ ★ ★Rich Colburn May 01, 2024Chester Location / Kent Island
We want to thank all the staff who helped with our Dad's (Charles Lyons, Jr) funeral. Our sister was critically ill in the ICU and the family was in an emotional turmoil. Needless to say, we didn't know which way to turn. A few days later some family members came in to gather information. The next day our sister Chere joined our Dad in heaven. We couldn't think. Justin, Audrey, Kolby and Pam were all so accommodating. They guided us thru what we needed to get done. Everyone's kindness and caring meant a great deal to us. We are so very grateful. With heartfelt thanks, Jeff and Mandy Lyons
5 stars ★ ★ ★ ★ ★Mandy Lyons February 21, 2024Easton Location
I went to the luncheon presentation. Many questions were answered, and I was able to ask additional questions that I had. I am looking forward to the schedule date that was made after the presentation for me to be able to come in and talk further on an individual basis. The staff was very kind and had me feeling comfortable with a topic I might’ve otherwise hesitated to discuss.
5 stars ★ ★ ★ ★ ★Nancy Phillips January 31, 2024Easton Location
We are grateful for the care that we and our mother received from FHN of Chestertown. Mom’s funeral was complicated by the need to take her to Massachusetts to be buried with our father, not to mention the terrible weather on the day of the funeral mass, which necessitated on the spot changes in plans. Kirk and his team handled all arrangements with assurance and sensitivity to the needs of our family. Thank you. The family of Elena Cardellino
5 stars ★ ★ ★ ★ ★Christine Cardellino January 20, 2024Chestertown Location
Cade and the staff at FHN brought comfort to my family during a very stressful and sorrowful time. His compassion as well as their organization and forethought helped us plan a memorial that honored our fathers wishes and life. Thank you for everything!
5 stars ★ ★ ★ ★ ★Mary Blanchard January 10, 2024Chester Location / Kent Island
They were attentive and had everything you may need handy such as water, mints and tissues
4 stars ★ ★ ★ ★ ★Becky September 05, 2023Chestertown Location
The lady who helped me and my family out were amazing! My family’s cat had sadly passed away and they helped us right away. And overall she was honestly really amazing.
5 stars ★ ★ ★ ★ ★Taylen Reed July 18, 2023Chester Location / Kent Island
We were very pleased with the services provided by the Easton location. The staff was very professional yet compassionate and respectful of our wishes. They provided a wonderful experience during a very difficult time for us. Their thoughtfulness was very much appreciated by our family during our loss.
5 stars ★ ★ ★ ★ ★Terri Phillips February 04, 2023Easton Location
We were very pleased with the services provided by the Easton location. The staff was very professional yet compassionate and respectful of our wishes. They provided a wonderful experience during a very difficult time for us. Their thoughtfulness was very much appreciated by our family during our loss.
5 stars ★ ★ ★ ★ ★Terri Phillips February 04, 2023Easton Location
When the two Attendants Staff from Fellows, Helfeinbein, Newnan Funeral Home came to pick up my Twin Sister body, immediately I was given a brochure to complete and was instructed to contact Kirk Helfeinbein, the next day. From my first encounter with Kirk Helfeinbein , he was very kind compassionate, caring and explained the details of the services that I wanted for my Twin Sister. Kirk Helfeinbein gave me a booklet to keep all notes, cards, monetary gifts, calls, etc that I could refer back to ensure to thank everyone that comforted me during my difficult bereavement. Kirk Helfeinbein informed me that the Staff Person that I needed to speak with was Mary. Each and everytime I contacted Mary via email, she responded to me immediately and answered any concerns or questions without hesitation. Mary was very attentive and kind to ensure all of my needs were met. I must say Jessica (Funeral Director), was another wonderful Staff Member whom went beyond the call of duty to ensure the precision of the service was met Jessica, I thank you for managing the Funeral Service of my Twin Sister (Rosina Reed)so well. I would recommend this wonderful Funeral Home to every grieving family. Thank you so much for arranging such a peaceful and beautiful service for my Twin Sister (Rosina Reed). Excellent Staff!
5 stars ★ ★ ★ ★ ★Regina Reed January 26, 2023Chestertown Location
The people at Fellows, Helfenbein & Newnam are kind, caring, and capable. We are so grateful for their help. Everything was taken care of, and we were guided through the whole process seamlessly. Justin is phenomenal, and gave us all the support that we needed. In a time of sadness and difficulty, it is a God-send to have someone to rely on so completely. Thank you so very much.
5 stars ★ ★ ★ ★ ★Becky Pfund December 01, 2022Easton Location
Everything, they were wonderful when my nephew passed years ago and when my brother passed 5 years ago. I was having trouble with my hip, they took care of me with so much passion. A lot of my friends commented to me how professional they all were. Magnificent funeral home and people. I sent them a letter telling them how much I appreciated everything they did and now I have the opportunity tell everyone.
5 stars ★ ★ ★ ★ ★shelda fitzhugh November 23, 2015Easton Location
My husband was an Annapolis Capital reporter murdered in the mass shooting June 28, 2018. FHN Funeral Home was not the closest service provider, but was so highly recommended I put myself in their compassionate and competent hands. Jen Chance handled the despondent family, the medical examiner, the dignified guests, the press scrum, the police presence, the traffic jams, the uncertain reception requirements, the photo display, the music, the financial matters, and me, in all my distress, with gentle fortitude, efficiency, and grace. I can't thank her enough.
5 stars ★ ★ ★ ★ ★Andrea Chamblee July 15, 2018Easton Location
Newnam's has always gone above & beyond to show compassion to families when it's needed most. During the crucial period of planning through the time of the service, they don't just leave it there, they call you to check on you, they give you guidance verbally as well as written (because we're not thinking clearly at the time), and honor your loved one during the holidays with a crystal ornament on their tree. (most people don't even come in to pick their ornament up, can't imagine why, ours is beautiful). This isn't an easy career choice, God bless each one of them there, they treat you & your loved one like family. I personally know one of the young ladies whose about to take her final exam to become a licensed mortician, Melissa Martelli, she sets the example of how to show respect & compassion towards people in the hour of loss. I've used this funeral home for several family members & I can't say enough good things about them, they go the extra mile.
5 stars ★ ★ ★ ★ ★Ruth Higgins June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★My Messy Desk June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Heather Kerber June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Scott Roberton June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Nakita Roberton June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Katie Farris June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Dana Scaccalossi June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Sara Kellam June 26, 2020Easton Location
5 stars ★ ★ ★ ★ ★Ashley Galeazzi June 26, 2020Easton Location
It's never easy losing a loved one, but everyone here was so kind, compassionate, and understanding. The hall is gorgeous. I didn't worry about one detail once i walked into the funeral home. While i hope to never return, reality says we will be back, to trust them with anyother beautiful service.
5 stars ★ ★ ★ ★ ★Megan Munoz June 26, 2020Easton Location
I was very pleased the level they went for dad. Very kind., caring. He looked so good. Very professional. The ladies were outstanding. Showing kindness.
5 stars ★ ★ ★ ★ ★Sharlene Bullen December 30, 2020Easton Location
5 stars ★ ★ ★ ★ ★Catherine Raphael February 10, 2021Easton Location
Thank you all for the loving and kind care extended to our family in the loss of our beloved husband and father. Every person was generously gentle during such a difficult period of our lives. Having this staff of caring people made a difficult time more bearable . We will always remember this. Thanks to all.
5 stars ★ ★ ★ ★ ★Shelley Still April 28, 2021Easton Location
We give our sincere apprecition and graditude to the staff of Fellows, Helfenbein & Newnam as they handled our father's funeral arrangements. Their compassion and care during this very difficult time for the family was just wonderful. Thank you for all you did for us.
5 stars ★ ★ ★ ★ ★Phyllis Adam May 26, 2021Easton Location
FHN (Easton) recently handled arrangements for my father. Melissa executed every aspect of our father’s wishes flawlessly. She was patient, professional, and made the process as simple as possible. Her knowledge and skill were evident but what unquestionably shone through was her unwavering dedication to ensuring that our Dad was treated with dignity and respect and that his final wishes were carried out exactly as he would have wanted them to be. The compassion Melissa displayed for my family is priceless. We owe an eternal debt of gratitude to FHN Easton, Melissa, and the many others who helped ensure that our Dad had a most honorable homegoing.
5 stars ★ ★ ★ ★ ★Jaime Sayler August 11, 2021Easton Location
Thank you Teddi Jo and Karen for helping our family at a time when emotions are raw and thinking can be foggy. We were given guidance support and kindness at such a difficult time. Teddi Jo was especially wonderful! She was so empathic as we chose our prayer card. She worked with us as we switched numerous times the fonts, the script etc. She let us take our time and patiently helped us find the perfect card. Every question was answered , allowing us to pay tribute to our wonderful Phil. Thank you, Catherine
5 stars ★ ★ ★ ★ ★Catherine Paklaian March 15, 2022Easton Location
I am so grateful to Chad Helfenbein and the FHN team for making a difficult time so easy. My father received such a wonderful life celebration thanks to FHN. Chad and the staff were kind, responsive, professional, prompt, and attended to every detail. My father did not make funeral arrangements for himself but left requests that required real effort on the part of FHN to fulfill. FHN honored all of his requests and the day was really as perfect as it could be. Chad you all were so easy to work with. Thank you!
5 stars ★ ★ ★ ★ ★Lisa Simpson May 23, 2022Easton Location
Best funeral service I have used. Staff was very friendly and accommodating during this hard time. Would recommend to everyone.
5 stars ★ ★ ★ ★ ★Mary Catherine Parker August 17, 2022Easton Location
I want to personal thank Jason' and his dad for the consideration and care they showed my Mother and family during this difficult time. You really need a friendly and experienced most of all professional group to help you when you start to deal with after life details. If you have no direction an not sure what to do, go with this incredibly wonderful staff an let them guide you to peace of mind.
5 stars ★ ★ ★ ★ ★Tasha Royster December 06, 2018Fellows Family Funeral Home
The funeral home did an excellent job with my mother’s funeral. Kirk guided us and helped us with the many decisions that had to be made. Kirk and Mary were always available to answer all of our questions and to just listen when we needed to talk. I appreciate the compassion that was shown to us at this difficult time. Thank you!
5 stars ★ ★ ★ ★ ★Carolyn Jones January 26, 2021Chestertown Location
The young woman at the funeral home was so helpful, kind, and patient during such an emotional time for my family. She juggled the input from my grandmothers 10 kids and created a celebration that truly was beautiful. Grandma was watching over from heaven loving it.
5 stars ★ ★ ★ ★ ★Gabrielle Schmidt August 17, 2022Chestertown Location
5 stars ★ ★ ★ ★ ★Dave Cook November 06, 2018Chester Location / Kent Island
During a very difficult time for my family, FHN provided a loving, memorable service for my grandfather. The staff was incredibly kind and enduring, especially Ashley. She was empathetic and attentive. My family will be forever grateful for her kindness, and the kindness of the staff under her leadership.
5 stars ★ ★ ★ ★ ★Jorge Castro August 17, 2022Chester Location / Kent Island
Ashley is thoughtful, empathetic, and detail oriented. She understands what families are going through and helps them realize their vision when saying farewell.
5 stars ★ ★ ★ ★ ★Dean Packard August 17, 2022Chester Location / Kent Island
5 stars ★ ★ ★ ★ ★Barbara Matney May 15, 2020Centreville Location
The staff of FHN is very helpful through every step of the loss of a loved one. The aftercare program is phenomenal and their staff is ever so kind. I would like to personally thank every person that had a hand in celebrating the life of my brother. He would not have been honored as he was at any other funeral home. Thank you again!
5 stars ★ ★ ★ ★ ★Elissa Bell November 20, 2013
Very comforting people. They do everything to make your grieving process & the funeral process as easy as possible.
5 stars ★ ★ ★ ★ ★Kimberly Twiggy August 15, 2018
they give you superb service.
5 stars ★ ★ ★ ★ ★Phyllis Lawson Messick February 13, 2019
Very professional and sensitive family needs
5 stars ★ ★ ★ ★ ★Elaine Dell November 20, 2019
Our family is very grateful for the excellent service we received at the Fellows Family Funeral Home in Millington, first, in the graveside service and burial of our dad two years ago and second, in the recent visitation and graveside service for our mother. At both times, Jason was very caring and accommodating in helping us to honor and remember our dear parents.
5 stars ★ ★ ★ ★ ★Wade Foraker June 17, 2022
Your kindness, helpfulness and compassion to me and my family during the time of my fathers passing will always be remembered. Please express my appreciation to your entire staff.
5 stars ★ ★ ★ ★ ★Family of John P. Dempsey
It was comforting to know that at a time in my life when I had the money to take care of my husband’s funeral costs I was able to do so through the Advance Planning program at Fellows, Helfenbein & Newnam Funeral Home. This is something that everyone should take advantage of to eliminate the financial burden.
5 stars ★ ★ ★ ★ ★M. Palmer
I just wanted to thank you for taking the time to make my fathers service as fantastic as it was. You and your staff did a really amazing job setting the memorial up to showcase the man my father was. I appreciate it greatly. Take care.
5 stars ★ ★ ★ ★ ★Katie
Jessica was great to work with for my Dad's recent funeral. She was welcoming and very attentive. When my Mom and I met with her to discuss the funeral, she listened to us and provided excellent suggestions. My Dad loved Chestertown. She arranged for local flowers from Chestertown to be the floral arrangement on top of his casket. She was always available by phone or text. She called the night before the funeral to make sure we were all set. I would highly recommend this funeral home. Jessica made one of the most difficult days a little easier. Thank You!
5 stars ★ ★ ★ ★ ★Kate Scott October 08, 2024
5 stars ★ ★ ★ ★ ★Ed Tanake October 01, 2024
We could not be more pleased with how the staff at Fellows, Helfenbein & Newman went above and beyond in the care, compassion, professionalism and attention to detail for my Mom’s funeral arrangements. Kirk and Mary made my vision for the ceremony better than I had envisioned, and they made everything effortless and seamless for us which we are incredibly grateful for.
5 stars ★ ★ ★ ★ ★Marian Stoltzfus October 01, 2024
The experience provided to me and my family by these caring, professional people was everything I could have wished.
5 stars ★ ★ ★ ★ ★Elizabeth Freedlander October 01, 2024
Thank you to Jessica and her team for their empathetic assistance and guidance. She was at our side at 3 am and met us at 3pm the same day to make arrangements. We appreciate the care she showed to us during a difficult time. She was always responsive with our requests and questions. Much appreciate the great service and attention.
5 stars ★ ★ ★ ★ ★Sarah Stuart September 28, 2024
Everyone so helpful and communication was great!
5 stars ★ ★ ★ ★ ★Kathy Ridgell September 25, 2024
FHN was so caring and helpful at a time that was difficult. All aspects were included. All special requests were met. Such a beautiful, professional and caring ceremony. I felt relieved after meeting with Justin. I felt our mom was being cared for as we would. Thank you very much.
5 stars ★ ★ ★ ★ ★Luther Geisler September 18, 2024
My parents had pre-arranged their funerals with FHN many years ago, and it made dealing with their individual passings much less difficult for their survivors. Kerry kept in touch with us year after year when I expressed interest in doing the same at some point. A couple of months ago we got an invitation to a Lunch and Learn with Ryan, and decided to go listen. I guess we were finally ready, because when lunch was over we scheduled an appointment with Ryan for the next week. He explained everything, including how the prepayment is protected, what happens if we move from the area, that we can change the arrangements, etc. It’s a relief to have this done! Thanks Kerry and Ryan.
5 stars ★ ★ ★ ★ ★Nancy Koval September 13, 2024
Great presentation. Very informative and professional. Learned a lot about the whole funeral process and options. I will be pre-planning with them!
5 stars ★ ★ ★ ★ ★Timothy Germana May 02, 2024
Talk was very informative, and well presented. I plan to work with you all, when needed. A family member is visiting in mid-June, and when I am more sure of the dates, I will let you know. I plan to be cremated, and placed in a North Carolina columbearium in Winston-Salem. I would like a reception at your place on Harrison. Details to be decided/discussed. Thank you for the lunch. Merrilie Ford
5 stars ★ ★ ★ ★ ★Merrilie Ford May 02, 2024
I recently attended a Lunch and Learn and enjoyed a complimentary lunch while learning about recent facts on pre-paid funeral, burial and cremation options at Fellows, Helfenbein and Newman, here in Chester MD.
5 stars ★ ★ ★ ★ ★Paula C January 31, 2024
From start to finish, Kirk accommodated every aspect. I am beyond grateful for the care and compassion my family was shown. True professionalism. Thank you.
5 stars ★ ★ ★ ★ ★Tim Quidachay January 29, 2024
Cade was very empathetic to our family's loss of our loved one. He assisted our family through making the arrangements of the funeral and viewing for our beloved Dina. All of the staff at FHN Funeral home were wonderful and would recommend them 100%. I can not say enough that we felt Cade and other staff did everything possible to make things easier for us during this time of loss. Thank you again for everything you have done for our family.
5 stars ★ ★ ★ ★ ★Lori Carbaugh January 16, 2024
This was an incredibly difficult time for our family as we celebrated the loss of both our parents. Emotions were high with grief and conflict. During every step of the journey Justin went above and beyond to support and comfort our family during such a devastating time. He thought ahead to what we might need when we were so broken we couldn’t think for ourselves. Justin meant my brother Jeff on one occasion, and during making hotel reservations, he remembered seeing my brother with a Walking stick and went the extra mile to make his reservations on the first floor. Justin was a true comfort to us, we are grateful he was part of our journey
5 stars ★ ★ ★ ★ ★Teresa Coleman January 08, 2024
Hello Justin, I just wanted to thank you again for all you did for our family and mom. I never would have thought I would be sending a thank you to a funeral home, but you all went so far above and beyond that I need to acknowledge it and especially you. What really stands out to me is the care and respect that was evident from the very first meeting. All our decisions that needed to be made were not rushed, thank you for that. You walked us through the process gently and concisely. When we mentioned to you that mom looked exactly like herself - you were pleased to hear that and would convey that to the people responsible - admitting that the worry of appearances of the family member to the family really mattered and it was just as nerve wracking for you as well as for us. I also would like to thank you again for opening a private viewing for my mom’s 90yr old sister and a few family members who were unable to attend the wake on Thursday. It meant so much to me and my cousin that my Aunt was able to say good bye to her sister and hold that memory as well as she was able. You were so considerate on getting the wheelchair into the Home and thoughtful to the end with giving us bottles of water since it was so hot out. You truly go above and beyond…..and don’t think we didn’t notice you sweeping the leaves from in front of the church before her Mass. It really blows us away all the consideration and care given. Thank You once again Maureen Brady
5 stars ★ ★ ★ ★ ★Mike Brady September 27, 2023
We can't say enough great things about this funeral home. We had a sudden pet death, our daughter's first pet her best friend unexpectedly died and we found ourselves unprepared and honestly in shock and heart break. The local animal shelter referred us here and from the second they answered our call till we picked up our kitty's ashes they were genuinely compassionate understanding and kind. The wonderful woman who answered that phone had the most calming and caring voice and she worked with us all the way through pick-up. You cannot teach that kind of compassion and care, we are very grateful she was there and walked us through our choices in such a painful moment. Thank you for taking such good care or our Cloudy.
5 stars ★ ★ ★ ★ ★erincanreedtoo Reed July 18, 2023
The service was well managed and professionally done. All the staff were courteous and thoughtful of attendees. Our family continues to find Justin and his staff so helpful during our sad time of need. Simple things like providing drinks and even fresh baked chocolate chip cookies during planning meetings helps soften such a difficult time.
5 stars ★ ★ ★ ★ ★Deborah Henry February 03, 2023
From the moment we walked in the door we were treated like family. Kirk treated us with respect and went out of his way to make sure we were at ease throughout the entire process. Kirk was available what felt like 24-7, no matter what time of day I reached out with a question or concern, Kirk got back to me instantly. You want to feel like your lost loved one is being taken care of and there was never a doubt in my mind at Fellows, Helfenbein & Newman in Chestertown. My highest recommendations.
5 stars ★ ★ ★ ★ ★Courtney Williams January 20, 2023
5 stars ★ ★ ★ ★ ★Gwen Towson January 07, 2023
I worked with both Karen and Pam. They were incredible. Very compassionate, understanding and helpful. I truly appreciate everything they did to help and guide me. Karen, it was wonderful to meet you in person as well. Many thanks.
5 stars ★ ★ ★ ★ ★Newfies Davis November 22, 2022
The finest of its kind...compassionate, with attention on those left to mourn.
5 stars ★ ★ ★ ★ ★Emilie Knud-Hansen January 30, 2017
5 stars ★ ★ ★ ★ ★Mark Marshall December 13, 2019
5 stars ★ ★ ★ ★ ★Rhiannon Schmidt June 26, 2020
Nobody I'd rather have care for my family. Professional and thoughtful.
5 stars ★ ★ ★ ★ ★Mark Schmidt June 26, 2020
5 stars ★ ★ ★ ★ ★Cassie Hovelson June 26, 2020
5 stars ★ ★ ★ ★ ★Kalie Hilyard June 26, 2020
5 stars ★ ★ ★ ★ ★Elizabeth Cozzi June 26, 2020
5 stars ★ ★ ★ ★ ★Kelli Fincham June 26, 2020
I have, unfortunately, been to a lot of funeral services in my life. The team at Fellows, Helfenbein & Newnam are some of the kindest and most gracious I've ever met. I highly recommend them if you find yourself needing funeral services prepared for a loved one.
5 stars ★ ★ ★ ★ ★Jessica Wise June 26, 2020
5 stars ★ ★ ★ ★ ★Alexis Trofholz June 26, 2020
5 stars ★ ★ ★ ★ ★Hannah Penley June 26, 2020
Very professional, treats each family with the courtesy and care they deserve.
5 stars ★ ★ ★ ★ ★Kayla Patterson June 26, 2020
I’m writing this 4 months later, but I really wanted to note how much the staff here went above and beyond in our family’s time of grief. Justin was the gentleman that we worked with. He was so kind, patient, and handled everything so efficiently. He provided us with all the tools we needed to handle future affairs. I highly recommend this funeral home.
5 stars ★ ★ ★ ★ ★Donna Knox February 05, 2021
I was incredibly happy with the services I received. Melissa was my director and she could not have been better. She never told me “we can’t do that.” Everything was a yes and of course.
5 stars ★ ★ ★ ★ ★Lisa Brinkmann February 27, 2021
All our experiences with Fellows, Helfenbein and Newnam Funeral Home, over the years have been excellent, very professional and made my son Daniel and myself feel very comfortable when making the funeral arrangements for my husband, William H. Larrimore's passing. Bill & I had our funerals planned and prepaid for several years and had several meetings with FHN to accomplish these plans. to make it easier on the surviving partner and family. Chris Fontana worked with us and we thank Chris so much for the care he gave to both my son and myself. Also, Kelly Legg was our Concierge and gave us the help that we needed, both during and after as we worked though our post service checklists. The wonderful binder provided by FHN is such a great help in organizing the post service details. Again, thank you FHN, we appreciated all the kindness and professional help that you provided to myself and Daniel during our time of sadness and grief. Betty Larrimore Daniel Larrimore
5 stars ★ ★ ★ ★ ★Betty Larrimore May 16, 2021
On behalf of the family, we would like to thank you from the bottom of our hearts for a job very well done. There are not enough words to describe the gratitude and appreciation we have for the patience, kindness and outstanding professionalism your staff exhibited during this very difficult time. Your services were outstanding and second to none!
5 stars ★ ★ ★ ★ ★M.Victoria Bellard June 23, 2021
Thank you Justin and team, our family can’t begin to tell you how grateful we are for your excellent, professional, empathetic and helpful handling of our Dad’s service. Your team went above and beyond anything we could have imagined, from having the lovely portrait of my Dad done, to providing the littles with their own little mint pouch. Unbelievable service *****
5 stars ★ ★ ★ ★ ★Sandra Howard September 23, 2021
The sincerest gratitude I wish to express for the services for Michael James Moore are enormous. Even though the services for my Veteran son were held on Kent Island, the Chestertown office (where I work at my job not having to run back to KI) were fully able to coordinate the appropriated services. Jessica – Blessed I cannot express enough to for she coordinated everything to perfection allowing me and my eldest son, our family and friends the ability to cherish and celebrate both a Christian mass and all military honors for Michael. Behind the scenes was Mary who coordinated precious tribute videos and that are forever will be cherished. Forever grateful. Love and peace in Jesus. Elissa Moore
5 stars ★ ★ ★ ★ ★Elissa Moore April 17, 2022
Ryan was just the best. He was seamless with his relaxed approach. We never felt rushed or under pressure. On a scale of 1-10 I gave him a 20. You won't be disappointed! Make sure plans now like we did and have peace of mind for your family and friends.
5 stars ★ ★ ★ ★ ★Wendy Gibson June 28, 2022
Fellows, Helfenbein & Newnam in Easton, Maryland is a beautiful and tranquil venue. Everyone on the staff I encountered was compassionate, helpful, and sensitive to our family's needs, wishes, and accommodations. I'm grateful for Justin Britcher's guidance and recommendations. He made the process of organizing our celebration of life easy for us.
5 stars ★ ★ ★ ★ ★Miriam Bowerman September 02, 2022
On behalf of the family of my late husband, James W. Kerr, I wish to extend my sincerest thanks to Fellows, Helfenbein & Newnam (FHN) for the responsive and supportive manner in which my husband’s funeral arrangements were conducted, and the subsequent support for me personally. What could have been a very sad and painful time was made significantly less so by the fact that we had worked with FHN’s Easton office on advance planning for our funerals some years previously. This was certainly one of the best planning and financial measures we have taken. Not only did this preplanning ensure that the arrangements reflected the desires of the individual(s) covered, but it provided for most of the expenses as well. I was pleased that the escrowed funds initially established to cover the funeral arrangements were sufficient to cover most of the expenses; however, inflation in this field, as well as in the economy in general, sent me back to FHN to review my own plans and to ensure that the funds in my account would be sufficient to cover my own funeral arrangements when needed. Planners from FHN worked with me to review my arrangements and to ensure their funding through a whole life insurance policy designed for this purpose. My existing escrowed funds covered a significant portion of the costs of the life insurance policy. An additional bonus is that the accounts are now transferable should one choose to leave Maryland. The general public would be well served by a heightened awareness of the need for preplanning funerals and for the various instruments available for financing them. Inflation is a reality in our economy, and planning for funerals should become an integral part of an individual’s or a family’s overall financial planning. I would also argue that the planning process should extend to planning for cemetery lot acquisition and management as well, as inflation also affects these costs. While I am aware that FHN does not handle cemetery plot acquisition and management, I would urge that FHN recommend to clients that they explore these arrangements as an integral, although separate, additional part of advance planning. Thank you for the support and for the services provided to me personally and to the community. Janice K.
5 stars ★ ★ ★ ★ ★Jill Seropian February 03, 2017
Kirk and the entire staff treated my entire family with the utmost respect and compassion during and after our time of need. He totally understood our every need and treated us as if it was his own family member. Every time I contacted them about any concern, each staff member I encountered treated me as if they had known me all my life and knew exactly what we needed, and acted on it immediately. Everything was Perfect before, during, and after our services. They are the ONLY ones I would recommend.
5 stars ★ ★ ★ ★ ★Ruthie Maloney June 01, 2021
Kirk, Jason and the entire FHN staff I knew instantly who I wanted to care for my mother-in-law based on past experience with you. I have seen the company from a professional stand point and was always impressed. Now that I have experienced your care on a personal level, I am even more impressed. When I called a few days before my mother-in-law’s passing, I was put at ease knowing you could handle my situation. My mother-in-law had been diagnosed with cancer and wanted to make one final trip home from Oregon to see everyone. A few days after arriving home, she took a turn for the worst and would not recover. She spent her final days in the hospice house in Denton. Prior to her passing, I contacted Kirk, who agreed to meet with me to discuss my concerns. My situation was somewhat unique as we had to get my mother-in-law’s remains back to Oregon for burial. We had not planned for this scenario and were feeling somewhat overwhelmed. I met with Jason during an extremely emotional and difficult time. Jason was so kind, knowledgeable, courteous and understanding. He explained what needed to be done regarding getting my mother-in-law’s remains back to Oregon. My mother-in-law had a prepaid transferable policy she had previously set up in Oregon. FHN worked with the funeral home in Oregon and handled everything for us. When my mother-in-law passed away, FHN came right out to handle the remains. The FHN representatives were professionally dressed in suit and tie (as they always are when I see them). They expressed their condolences and were very professional, gentle and caring with my mother-in-law. After my mother-in-law passed away, I met with Jason and discussed the policy my mother-in-law had paid for. Jason showed me what would cost extra since she had to be flown to Oregon and also showed me pictures of the casket that she had chosen. Jason showed amazing tact in letting me realize on my own that the casket my mother-in-law had chosen was very low end. He in no way tried to use my emotion against me or press me to go for a more expensive casket. I could tell by the pictures and the description though, that it was not going to be what my wife would want. In a word, it was cheap. Again, there was no pressure to change. When I returned home, I explained the circumstances to my wife. She wanted to choose a different casket. I called Jason, just 15 minutes after meeting with him and requested to meet again. Jason, without hesitation told me to come on back whenever it suited. We returned 15 minutes later and along with Jason’s help, picked out a more suitable casket. Jason and Kirk both gave me their personal cell phone number to call if I had any questions or concerns while preparations were being made. I called several times that weekend and they always answered. We did not have a service for my mother-in-law here since she was having one in Oregon. FHN offered to allow us to spend a few minutes with my mother-in-law after she had been prepared for burial before she was to leave for Oregon. We accepted and scheduled a time. Let me say, we changed our plans on when we were coming and who was coming, several times. Kirk accommodated us without ever complaining or even acting like it was an issue. My mother-in-law was absolutely beautiful as was the casket. My mother-in-law arrived in Oregon just as planned and was met by the funeral home on the other end just as planned. It was seamless for us, all due to FHN planning and staying on top of the Oregon funeral home. I cannot thank FHN for all they did for us. It was as if Kirk and Jason were family and we were getting the royal treatment. Thank you, Mark Miller (on behalf of the Ropiak Family)
5 stars ★ ★ ★ ★ ★Melissa C February 10, 2017
Chris and the professional staff provide the finest family care, and they are members of our community too!
5 stars ★ ★ ★ ★ ★Wayne Francis Funeral Bagpiper July 12, 2022
Great service, can tell that the staff really care about their work. Our funeral director, Ashley, took care of everything with great care & attention to detail.
5 stars ★ ★ ★ ★ ★Rick Niewald August 17, 2022
Ashley was super helpful with our family. I would recommend FHN when you will be in the need of a funeral or celebration of life services.
5 stars ★ ★ ★ ★ ★Kareen Whiteley August 17, 2022
5 stars ★ ★ ★ ★ ★Kellie Barker October 13, 2013
Very professional and very caring employees. Made me feel like family 5 stars
5 stars ★ ★ ★ ★ ★Diane Lady-Di April 20, 2018
I have known the Helfenbein family for 45 years. I have had the unfortunate circumstances to use their professional services. They were kind, caring and genuine. They made my worst days seem alittle better. They treated us with the greatest dignity. As with many in this industry, they run a family business. Their sons have grown into fine young men who I couldn’t be prouder to call my friends and neighbors. They are very active in the community and give back often. Solid, caring people.
5 stars ★ ★ ★ ★ ★Elaine Harrison August 16, 2018
Kirk- you made the hardest event in our family’s lives so much easier, and I will forever be grateful to the guidance and support you provided to my family, and especially to my Mom.
5 stars ★ ★ ★ ★ ★Debbie Spence September 16, 2019
The Centerville funeral home remodel looks absolutely gorgeous. What I will call “the after room” is a wonderful concept. Extremely calming and peaceful setting. Thank you all for always being a pleasure to work with.
5 stars ★ ★ ★ ★ ★Carrie Os March 17, 2022
It's not easy when a loved one passes away, but Justin and his team made the organization of visitation and funeral arrangements as stressless as possible. And their attention to even the smallest detail was appreciated. They were also very sensitive to the emotional needs of the family. Our thanks to all of them as well as to Mike Newnam.
5 stars ★ ★ ★ ★ ★Pat (Gipe) Lesnoff and family May 03, 2021
From the time we first met with Ryan, sitting around the dining room table at the farm a few years ago to the burial at St. Peters just recently, we knew we were in good hands. Thank you; to each of you, you are truly special people.
5 stars ★ ★ ★ ★ ★P. Rhodes Stanley
Dear Tom, We are so grateful to you, your sons, and your staff for all the support and care you gave to our family during a very sad and difficult time. Everything was completed meticulously from Chad’s picking up mother from Hospice – to Kirk’s helping with arrangements – to your being there for our family at both the visitation and funeral. Additionally, your staff produced a beautiful video tribute and attended to all other details flawlessly. Please know how appreciative we are for your efforts in making our final tribute to our Mother such a lovely one. We’re sure she was pleased from her “seat up above.” Sincerely, The Family of Rebecca Dean
5 stars ★ ★ ★ ★ ★Howard Dean, Faye Roser, Diane Bandiere, Kaye Romanosky